Sapuri Support
Need a hand with an order? We're a small Sicilian kitchen in Houston and a real person answers. Here's how to reach us and answers to the questions we get most.
Order help
Fastest way to reach us about an order in progress.
We reply within 24 hours.
Delivery & pickup only.
Frequently asked questions
How do I place an order?
Browse the menu on sapurifood.com or in the Sapuri app, add items to your cart, choose pickup or delivery, then check out. No account is required — you enter your name, email and phone at checkout so we can send you order updates.
Do you offer pickup and delivery?
Yes. Sapuri operates as a delivery and pickup kitchen at 1001 Pineloch Dr, Houston, TX 77062. At checkout you choose pickup or delivery; delivery requires a valid address inside our delivery area and is dispatched through our delivery partners.
When can I order?
Ordering follows our current kitchen hours, shown in the Hours card on this page and in the site footer. If the kitchen is closed, the site shows the next available time.
How do I pay?
Payments are made by card at checkout and are processed securely by Square. Sapuri never sees or stores your full card number.
Can I change or cancel my order?
Once an order is placed it goes straight to the kitchen, so changes and cancellations are not automatic. Call us at +1 (832) 310-0294 as soon as possible and we will do what we can before your food is prepared.
Something was wrong with my order — can I get a refund?
Contact us by phone or email with your order details. If a refund is appropriate, it is issued back to the original card through Square and appears on your statement according to your bank's timing.
How do I stop marketing messages?
Use the unsubscribe link in any marketing email, or reply with the stop keyword shown in an SMS. Push notifications can be turned off in your device settings.
How do I delete my data?
You can request deletion of your personal information yourself from the Account page. After confirming a one-time code sent to your email, your contact details are removed from our systems.
